People in the Middle is a 2 day course focussing on Resolving Conflict and Mediation Skills for those who find themselves facilitating or mediating between two or more parties, whether in a work, home or social setting. To take this training you must have already completed 3 days training with Rivca (see Communicating With Clarity).
  
This course will enable you to : -

• Know how to reach consensus instead of compromise
• Understand what drives people’s actions and trains of thought       
• Use language accurately and eloquent so that people are more likely to       
   understand what  it is that you’d like to be understood
• Learn how to make requests in a way people want to do what you ask them to do,   
   and teach this on to others.
• Separate out needs from strategies/actions.
• Understand the difference between cause-effect and stimulus-response thinking
• Understand the pitfalls of ‘right-wrong’ thinking and blame to discover alternatives

The result is the ability to create the quality of connection that allows everyone’s needs to be met at less cost.

The methods you will learn on this course are gathered from a wide range of sources, in particular from the bodies of work of NLP and NVC/NonViolent Communication. The latter is being used increasingly in war, prison, and educational settings around the globe.